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PDFWAC 230-15-420

Resolving disputes over player-supported jackpots.

(1) If a dispute arises involving the outcome of a player-supported jackpot (PSJ), Class F or house-banked licensees must:
(a) Preserve the video recording, the winning hand and remaining deck, and all records for the game where the dispute occurred; and
(b) Document all information about the dispute, including:
(i) The names, addresses, and phone numbers of all players, card room staff, and any witnesses involved; and
(ii) The amount of the advertised PSJ; and
(iii) A full description of the circumstances surrounding the dispute; and
(c) Notify us within twenty-four hours.
(2) We will investigate complaints involving PSJ disputes and the director may issue a written decision which is final.
(3) During the course of dispute resolution, we may become the temporary custodian of any prize funds.
(4) Class F or house-banked licensees must not award or advertise the prize amount which is in dispute until it is resolved.
[Statutory Authority: RCW 9.46.070. WSR 07-09-033 (Order 608), ยง 230-15-420, filed 4/10/07, effective 1/1/08.]
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