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PDFWAC 480-70-391

Credits as compensation in consumer complaints or problems.

Companies may offer customers a credit on the customers' bills for:
(1) A missed collection, regardless of the reason the collection was missed; or
(2) As compensation for service quality problems, billing problems, or other problems experienced by the customer.
[Statutory Authority: RCW 81.04.160, 81.77.030 and 80.01.040. WSR 01-08-012 (Docket No. TG-990161, General Order No. R-479), ยง 480-70-391, filed 3/23/01, effective 4/23/01.]
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