HTML has links - PDF has Authentication
480-160-040  <<  480-160-050 >>   480-160-060

PDFWAC 480-160-050

Records retention.

(1) General provisions. A pilotage service provider must keep all business records and reports for at least three years following the date those documents are created unless otherwise specified in these rules or unless a longer retention period is required by another governmental entity.
(2) A pilotage service provider is deemed in compliance with the requirements of this section (records retention), WAC 480-160-060 (reporting requirements), and 480-160-160 (complaints) if the information required is provided by an organization of licensed pilots or an employer on the pilotage service provider's behalf.
(3) Customer service records. A pilotage service provider must maintain complete and accurate customer service records for all customers the provider serves. 
(a) A pilotage service provider must keep customer service records on file in the provider's general office for at least three years.
(b) Customer service records must be retained either in a searchable electronic format, or in alphabetical, service address, or service route order.
(c) Customer service records must show at least the following information:
(i) The name and service address of the customer;
(ii) The billing address of the customer, if different than the service address;
(iii) Categories and quantity of pilotage or other services provided, including extra services provided;
(iv) Information required to provide, on customer request, a detailed description of the amount billed the customer;
(v) Amounts billed;
(vi) Amounts collected; and
(vii) Any balance due.
[Statutory Authority: RCW 80.01.040, 80.04.160, 81.116.020, and 81.116.900. WSR 19-11-012 (Docket TP-180402, General Order R-596), § 480-160-050, filed 5/3/19, effective 6/3/19.]
Site Contents
Selected content listed in alphabetical order under each group