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PDFWAC 388-818-0400

What documents must ODHH keep for complaints?

(1) ODHH must keep a record of all complaints about the quality of relay services.
(2) The complaint document must show at least:
(a) The name, phone number and address of the complainant;
(b) The nature and date of the complaint;
(c) Actions taken; and
(d) The final disposition of the complaint.
(3) These records must be maintained in a suitable place, readily available for FCC review.
(4) ODHH and the relay service provider must retain correspondence and records of complaints for a minimum of two years.
[Statutory Authority: RCW 43.20A.725, 43.20A.720, 2001 c 210. WSR 03-05-100, ยง 388-818-0400, filed 2/19/03, effective 3/22/03.]
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