Quality improvement program.
Every home health licensee must develop and operationalize a quality improvement program to ensure the quality of care and services provided throughout all approved service areas including, at a minimum:
(1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided;
(2) A method to identify, monitor, evaluate, and correct problems identified by patients, families, personnel, contractors, or volunteers; and
(3) A system to assess patient satisfaction with the overall services provided by the agency.
[Statutory Authority: RCW
70.127.120 and
43.70.250. WSR 18-06-093, ยง 246-335-555, filed 3/6/18, effective 4/6/18.]