19.162.020  <<  19.162.030 >>   19.162.040

Program message preamble.

(1) An information provider that does business in Washington must include a preamble in all program messages for:
(a) Programs costing more than five dollars per minute; or
(b) Programs having a total potential cost of greater than ten dollars.
(2) The preamble must:
(a) Accurately describe the service that will be provided by the program;
(b) Advise the caller of the price of the call, including:
(i) Any per minute charge;
(ii) Any flat rate charge; and
(iii) Any minimum charge;
(c) State that billing will begin shortly after the end of the introductory message; and
(d) Be clearly articulated, at a volume equal to that of the program message, in plain English or the language used to promote the information delivery service, and spoken in a normal cadence.
(3) Mechanisms that provide for the option of bypassing the preamble are only permitted when:
(a) The caller has made use of the information provider's service in the past, at which time the preamble required by this section was part of the program message; and
(b) The cost of the call has not changed during the thirty-day period before the call.
(4) When an information provider's program message consists of a polling application that permits the caller to register an opinion or vote on a matter by completing a call, this section does not apply.
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