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WAC 246-335-455

Quality improvement program.

Every home care licensee must develop and operationalize a quality improvement program to ensure the quality of care and services provided throughout all approved service areas including, at a minimum:
(1) A complaint process that includes a procedure for the receipt, investigation, and disposition of complaints regarding services provided;
(2) A method to identify, monitor, evaluate, and correct problems identified by clients, families, personnel, contractors, or volunteers; and
(3) A system to assess client satisfaction with the overall services provided by the agency.
[Statutory Authority: RCW 70.127.120 and 43.70.250. WSR 18-06-093, ยง 246-335-455, filed 3/6/18, effective 4/6/18.]
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