A VR service contractor must meet all of the following uniform qualifications, as specifically detailed in the DVR RFQ for VR service contracts, to obtain any/all specific types of initial VR service contracts. Such qualifications shall include but not be limited to, qualifications regarding conformance to:

(1) Federal, state and local laws and DSHS regulations and policies;

(2) Accessibility;

(3) Safety and health;

(4) Liability insurance coverage;

(5) Having a system in place to report the effectiveness and efficiency of the provider's DVR services;

(6) Having a system in place to gather and report DVR customer satisfaction;

(7) DVR code of ethics and standards of practice;

(8) Having a complaint and dispute resolution process in place for DVR customers;

(9) Having current background checks in place for personnel serving DVR customers.