(1) If a DVR counselor makes a decision to deny your request for a VR service, reasonable accommodation, or any other request that affects your participation in the VR program, including your participation in pre-employment transition services, the DVR counselor responds to you orally and in writing within ten working days of receiving your request.

(2) The written response you receive will provide:

(a) The reason or reasons for the denial and your appeal rights if you disagree with the decision; or

(b) If additional time is needed to gather supplemental information to answer your request, an explanation of the additional time needed and what supplemental information is needed.