(1) The department will issue a written decision that states whether a CPI is granted or denied.

(2) The written decision to grant a CPI must be sent by first-class mail to the individual's last known address and to their email address, when available.

(3) If the department denies a CPI, the written decision must be sent certified mail, return-receipt requested, first-class mail, and email, when available, and include the following information:

(a) The reasons for the denial, including identifying any information relied upon that was not provided by the applicant;

(b) Copies of any information relied upon that was not provided by the applicant or directions on how to obtain copies of the information;

(c) Notice that the individual has a right to request a review of the denial and instructions for requesting a review; and

(d) A statement that the individual must wait two years from the date of the denial to request a CPI again, if the denial is not successfully appealed.