What is the client critical case protocol?
(1) The client critical case protocol is a formal, person-centered process for addressing unmet residential support needs for a client receiving services from a contracted supported living provider, which, if unaddressed might result in a disruption in residential services.
(2) DDA must include in the client critical case protocol:
(a) The client, if they choose to participate;
(b) The client's legal representative, if the client has one, and if they choose to participate;
(c) A representative from the client's current supported living agency; and
(d) DDA.
(3) The steps of the client critical case protocol include DDA:
(a) Identifying the client's unmet need as a critical case;
(b) Notifying parties in subsection (2) of this section that a critical case has been identified;
(c) Conducting a critical case conference under WAC
388-101D-0198;
(d) Identifying action steps through a critical case conference; and
(e) Distributing an outcome summary to participants for review and correction.
[Statutory Authority: RCW
71A.12.030 and
71A.26.030. WSR 24-02-042, ยง 388-101D-0196, filed 12/27/23, effective 1/27/24.]