HTML has links - PDF has Authentication
388-891A-0215  <<  388-891A-0220 >>   388-891A-0225

PDFWAC 388-891A-0220

What is the client assistance program (CAP)?

(1) The client assistance program (CAP) is a program independent of DVR that offers information and advocacy regarding your rights as a DVR customer and offers assistance to help you receive services.
(2) You may ask for help or information from CAP at any time during the rehabilitation process by asking a DVR staff person for information about how to contact CAP, by calling or texting CAP at 206-849-2939, or by accessing the CAP website at
(3) A CAP representative may represent you with DVR if a disagreement occurs that you cannot resolve on your own. CAP attempts to resolve disagreements informally through discussions with the DVR employee(s) involved as a first step. If informal efforts are not successful, CAP may represent you in mediation and in a fair hearing.
(4) CAP services are available at no cost to you.
[Statutory Authority: RCW 74.29.020(8) and 34 C.F.R. Parts 361, 363, 397. WSR 21-20-135, § 388-891A-0220, filed 10/6/21, effective 11/6/21; WSR 18-12-035, § 388-891A-0220, filed 5/29/18, effective 6/30/18.]
Site Contents
Selected content listed in alphabetical order under each group